docuzer — FAQs

Q1. What is docuzer?

An AI assistant app for chat, document drafting, file summaries, reviews, and exports - for anyone who works with documents and writing.

Q2. Is docuzer free?

There is often a Welcome Trial for new users. Ongoing use needs a subscription or add-ons listed under Subscription.

Q3. Do I need internet?

Yes for chat, sign-in, and uploads. Time-off mini-games work offline.

Q4. How do I sign up?

Welcome screen → Continue with Google or Continue with Email.

Q5. App taking time to load.

Ensure your mobile data or wifi is On/connected to your mobile device.

Q6. Can I use docuzer on phone and tablet together?

Yes, up to three devices at once.

Q7. How do I sign out another device?

Settings → Active devices → Sign out on that device row.

Q8. Why did another device get signed out automatically?

Only three devices can be active. Adding a fourth may sign out the oldest session.

Q9. What profile roles are available?

Student, Lawyer, Researcher, Sales Team, Teacher, Analyst, Other.

Q10. Role-based vs General - which should I use?

Role-based matches your profile role. General stays neutral. Switch above the message box.

Q11. Can the AI be wrong?

Yes. Always double-check facts, numbers, and legal wording before you act on them.

Q12. Is this legal or medical advice?

No. docuzer is a productivity tool, not a licensed professional.

Q13. What can I upload?

PDFs, Word, text, CSV, spreadsheets, slides, images - via Attach or Share into docuzer.

Q14. Is there an upload limit?

Daily upload allowance is shown in My Plan. Large files need good Wi-Fi.

Q15. Why is upload taking long?

Big files and slow networks take more time. Watch the progress overlay; try Wi-Fi.

Q16. Can I upload several files in one chat?

Yes. Then compare, summarize, or ask about them together.

Q17. What is cross-reference my chats?

Optional setting in My Profile. When ON, you can refer to another chat by name. When OFF, chats stay isolated. Example: from your existing chat, you can ask docuzer to read/analyse any of your existing chats from under Chat History.

Q18. Who can see my chats?

Only you, through your account. See Privacy Policy for how data is stored.

Q19. How do I delete a chat?

Chat History → ⋮ → Delete → confirm.

Q20. Can I undo delete?

No. Deletion is permanent after it completes.

Q21. How do I save a chat outside the app?

Export as PDF from the chat screen or Chat History.

Q22. What download formats exist?

Chat PDF; reply PDF/CSV; documents as DOCX, PDF, or CSV when buttons appear.

Q23. Where is Chat History?

Menu (☰) → Chat History.

Q24. Why is my chat called "New chat"?

Default name until you rename it or send enough for an auto title.

Q25. How do I rename a chat?

Pencil icon in chat, or ⋮ in Chat History → Rename.

Q26. What is the Welcome Trial?

One-time starter access with daily limits for new accounts.

Q27. How do I pay for a plan?

Menu → Subscription → pick plan → BUY NOW → complete in-app checkout.

Q28. What are add-ons?

Extra features or capacity bought separately - Addons tab in Subscription. Validity of addons stays till your existing plan.

Q29. Where are my daily limits shown?

My Profile → My Plan (characters and upload remaining today).

Q30. My plan expired - now what?

Renew under Subscription. Long inactive periods may lead to chat removal per policy.

Q31. What payment methods are accepted?

docuzer partners with leading payment partners for secure and user friendly payments.

Q32. How do refunds work?

Submit a request via our Contact form (Billing topic) with purchase details. Handled per Terms and consumer law.

Q33. Can I get an invoice?

Use our Contact form (Billing topic) with your registered email and payment reference.

Q34. How do I turn notifications on or off?

Settings → Push notifications. Also allow docuzer in your phone's notification settings.

Q35. How do I make text bigger?

Settings → Font Size slider.

Q36. Can I change the font?

Settings → Default, Comic Neue, or Roboto.

Q37. What are Time-off games?

Optional mini-games under Menu → Time-off for breaks.

Q38. Why am I offline in the app?

No usable internet. Fix connection to chat; games still work under Time-off.

Q39. My message failed - why?

Usually connection issues. Retry on Wi-Fi. Very long tasks may time out - shorten the ask.

Q40. What does Stop response do?

Stops docuzer while it is still writing so you can send something new.

Q41. What are the chips under AI replies?

Suggested next questions - tap to send quickly.

Q42. Can I reply to just one message?

Yes - long-press → Reply.

Q43. What is risk or red-flag review?

Highlights possible issues in uploads. Not a formal legal review.

Q44. Can docuzer make charts?

Yes when your plan supports it - describe the chart you want clearly. Be precise to get as precise responses as posisble.

Q45. What is Provide details?

A short form (document type, names, dates) so docuzer can draft more accurately.

Q46. Can I edit a generated document?

Yes via Edit sections when a draft is active in that chat.

Q47. Why so many questions before my draft?

Better details → better draft. Answer in short numbered lines.

Q48. Is phone number mandatory?

Optional in profile.

Q49. Does docuzer use my GPS location?

Country/city are what you type. Time zone helps notification timing only.

Q50. How do I get help?

Menu → Help & Support (How-tos, FAQs, Terms, Privacy, Contact) or our Contact form.