Shambhavay Technologies
Effective Date: 27 May 2026
Last Updated: 27 May 2026
Version: 2.0 (India Launch — User Edition)
Legal Entity / Data Fiduciary: docuzer (developed and operated by Shambhavay Technologies)
Registered Address: Pune, Maharashtra, India (full registered office available in-app and on verified request for legal correspondence)
Privacy Contact & Grievance: Contact form at docuzer.com/contact-us (Privacy Request topic) or in-app Help & Support → Contact
Governing Law: India (Digital Personal Data Protection Act, 2023; Information Technology
Act, 2000; applicable rules including SPDI Rules 2011 where relevant)
This Privacy Policy explains what personal data we collect when you use docuzer, why we
collect it, how we use and protect it, and what choices you have. By using docuzer you
agree to this Policy. If you do not agree, please do not use the Service.
docuzer is an AI-assisted app for chat, document drafting, file analysis, and exports.
AI output may be inaccurate — you must verify important information yourself. This Policy
is not legal advice to you; it describes our data practices.
We are Shambhavay Technologies, operating the docuzer brand from Pune, Maharashtra, India.
This Policy covers the docuzer mobile app, related websites, in-app help and legal pages,
customer support channels, and backend services that make the app work.
This Policy applies to individual users ("you" or "Data Principals"). It does not cover
third-party websites you open from links inside docuzer — those sites have their own policies.
We act as the Data Fiduciary for personal data we determine how and why to process, except
where a sign-in provider (such as Google or Apple) processes data under its own policy when
you choose that login method.
docuzer is for users aged 18 and above (or age of majority where higher). We do not knowingly
collect personal data from children. If you believe a child has given us data, contact
our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact and we will take appropriate deletion steps.
We collect only what we need to run the Service:
Account and sign-in: email address, account identifier, sign-in method, display name from
your login provider when available, account status (such as blocked for abuse).
Profile (you provide): name, optional phone number, country, city (city required when
country is India), professional role, preference for cross-chat reference.
Chat and content: messages you send, AI replies, chat titles, timestamps, reply links,
uploaded file names and content extracted for analysis, generated drafts, charts, exports,
and cached analysis results tied to your chats.
Files and storage: documents and images you upload or share into the app, stored so you can
use them in chat and export results.
Device and session: device label (such as phone model), platform (Android/iOS/etc.), session
identifiers to enforce a three-device limit, last active times, list of active devices you
can view in Settings.
Notifications: push notification token and timezone (for example Asia/Kolkata) so reminders
are sent at sensible local times — not precise GPS location.
Subscription and billing: plan name, expiry, usage counters (characters and uploads remaining),
transaction references from our payment partner — we do not store your full card or UPI PIN;
payments happen in the secure checkout screen.
Diagnostics: crash and error logs (error text, stack trace excerpts, app platform, and your
email or user id if signed in) to fix bugs.
Support: information you send to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
Local on your phone: small cached hints (last chat opened, display name) so the app opens
faster; notification preferences; session ids for device management. An offline copy of recent
chats may be kept on your phone for speed when the network is weak.
We do NOT collect: GPS location (the app does not ask for location permission), your contact
address book, SMS/call logs, or government ID numbers unless you voluntarily type them into
chat (please avoid doing so).
We process personal data to:
• create and secure your account;
• provide chat, AI replies, uploads, summaries, drafts, charts, and exports;
• personalize responses when you choose role-based mode or provide a role;
• optionally reference another named chat when you enable cross-chat reference;
• enforce plan limits, trials, and subscriptions;
• process payments through authorized payment partners;
• send service and promotional notifications if you allow them;
• limit accounts to three active devices and let you sign out remote devices;
• prevent abuse, fraud, and security incidents;
• comply with law and respond to valid requests;
• improve reliability through error logs and aggregated usage statistics.
Legal bases under Indian law include your consent (optional fields, notifications, cross-chat
reference), performance of our contract with you (providing the Service), legitimate uses
recognized under the DPDP Act where applicable, and legal obligation.
docuzer sends your messages, relevant chat context, and extracted document text to AI systems
operated by our technology partners to generate replies, summaries, drafts, and analyses.
We may use web search grounding for fresh public information when enabled.
AI processing is automated assistance — not a human review of your case. We do not guarantee
accuracy. Do not submit highly sensitive personal data (Aadhaar, health records, passwords)
into chat unless you accept the risk of processing.
We may use role selection and chat summaries to keep context manageable. Cross-chat reference
only applies when you turn it on and name another chat.
Your phone stores: startup cache (user id hints, last chat id, display name), device session
keys, font and notification preferences, and offline copies of recent chats on your phone for speed.
Clearing app data or uninstalling removes local cache. Server-side data remains until you
delete chats or request account deletion.
Deleting a chat triggers removal of linked messages, analysis cache, document memory chunks,
retrieval indexes, and stored files for that chat, subject to backup retention described below.
Internet — required.
Notifications — optional, for pushes.
Camera — when you take photos to upload.
Photos/media/files — when you pick or share documents.
We do not ask for location, contacts, microphone (unless a future feature requires it with
updated notice), or SMS access in the current app version.
We share personal data with service providers under contract, only as needed to run docuzer:
• cloud hosting and database providers (data stored and processed on secure cloud infrastructure,
primarily with servers configured for India region performance);
• AI inference providers for generating responses;
• authorized payment processors when you purchase plans or add-ons (they handle payment details
according to their own compliance rules — we receive confirmation and reference ids);
• email and support tools;
• sign-in providers you choose (Google, Apple);
• backup storage for operational logs (periodic disaster-recovery copies).
We may disclose data if required by law, court order, or to protect users and the public from
harm or fraud.
We do not sell your personal data to advertisers. docuzer is subscription-based, not ad-based.
Some processing may occur outside India where our partners operate data centres. We use
appropriate contractual and technical safeguards consistent with Indian law.
When you buy a subscription or add-on, payment is collected through in-app checkout powered
by our authorized payment partner. Available methods (cards, UPI, wallets, or others) depend
on what we enable at purchase time — we do not guarantee a specific brand or wallet in this
Policy because options may change by region and app store rules.
We retain order references, amounts, and status for billing support, refunds, and tax records.
Contact our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact for billing disputes.
We keep data while your account is active and as needed for the purposes above.
Chat data remains until you delete the chat or account.
Crash logs: up to 24 months.
Billing records: up to 7 years where tax law requires.
Backup copies may persist briefly after deletion until backup cycles rotate.
Local phone cache: until you clear app data.
We use encryption in transit, access controls, server-side subscription enforcement, device
session limits, abuse monitoring, and restricted admin access. No system is 100% secure —
use a strong device lock and sign out on shared phones.
You may request access, correction, or erasure of personal data; withdraw consent where
processing is consent-based; nominate a person to exercise rights on death/incapacity where
the DPDP Act allows; and file a grievance with us at our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact (subject: Privacy
Request). We respond within applicable timelines. You may also approach the Data Protection
Board of India or consumer forums as law permits.
Update profile fields in My Profile. Delete chats in Chat History. For full account deletion,
email our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
If a personal data breach is likely to harm you, we will notify you and authorities as required
under Indian law, describing what happened and remedial steps.
We may send service messages about your account. Promotional messages will include opt-out
where required. Push notifications can be disabled in Settings and phone settings.
We may update this Policy. Material changes will be notified in-app or by email. Continued use
after the effective date means acceptance where permitted. Previous version: 1.0 ({DATE} launch).
docuzer (developed by Shambhavay Technologies)
Pune, Maharashtra, India (full registered office available in-app and on verified request for legal correspondence)
Grievance Officer: docuzer Privacy Grievance — via Contact form (Privacy Request topic) at docuzer.com/contact-us or in-app Help & Support → Contact
1.1 Account integrity. We maintain server-side records of welcome trial eligibility, subscription
expiry, daily character consumption, and daily upload megabytes so plan limits are fair and
consistent across devices. Clients cannot override paid status locally.
1.2 Chat purge. When you delete a chat, our systems remove messages, document requests,
analysis cache entries, retrieval chunks, memory records, and cloud-stored files linked to that
chat, then verify orphans are gone. Residual copies in disaster-recovery backups expire on rotation.
1.3 Device sessions. Registering a device stores session id, device key, friendly label, and
platform. Reinstalling on the same phone replaces the old session for that device. You may revoke
other devices from Settings without affecting the current phone until you choose Sign out there.
1.4 Shared files. Android share targets accept PDFs, Office formats, text, CSV, JSON, and images
from other apps. Files are copied into your private storage path scoped to your account.
1.5 Export and share. PDF exports include an AI disclaimer footer. You choose recipients via the
operating system share sheet — we do not control onward sharing.
1.6 Cross-border processing. AI and cloud partners may process data in multiple countries.
We select vendors with appropriate security commitments and configure primary compute close to
Indian users where product architecture allows.
1.7 Law enforcement. We review valid Indian legal process and respond within the scope of orders.
We may notify users when legally permitted.
1.8 Research and analytics. We may compute aggregated, de-identified metrics (feature usage,
error rates) without identifying individuals.
1.9 Sensitive content. You are responsible for ensuring you have rights to upload client,
employer, or third-party materials. docuzer is not designed as a certified regulated archive
unless you independently assess compliance.
1.10 Data minimization review. We periodically review whether fields remain necessary. Optional
profile fields stay optional unless a future feature requires them with fresh consent notice.
1.11 User education. Help & Support How-tos and FAQs explain features without exposing internal
system names. This Policy uses plain descriptions of processing activities.
1.12 Third-party links. Citations in AI answers may link to external websites governed by their
own privacy policies. A confirmation dialog asks before leaving the app.
1.13 Account blocking. Repeated abuse (including prohibited explicit use) may lead to strikes,
blocking, or termination with notice where practicable.
1.14 Inactive plans. If subscription lapses for an extended period, chats may be deleted after
notice shown in-app, to manage storage and cost. Renew to retain access.
1.15 Quarterly log backups. Certain operational logs may be copied to secondary backup storage
for business continuity; not all user chat content is duplicated off-site beyond primary cloud
storage and standard provider backups.
1.16 Web access. If you use docuzer on web, browser storage and cookies may apply in addition
to this Policy for that platform.
1.17 Nomination rights. Under the DPDP Act you may nominate another individual to exercise your
rights in death or incapacity by written notice to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
1.18 Language. English is authoritative. Translations are courtesy only.
1.19 Previous payment processors. If we change payment partners, historical transaction records
may remain with prior processor retention policies; new purchases follow the then-current partner.
1.20 Contact response time. We aim to answer privacy requests within thirty (30) days unless law
allows extension with notice.
2.1 Account integrity. We maintain server-side records of welcome trial eligibility, subscription
expiry, daily character consumption, and daily upload megabytes so plan limits are fair and
consistent across devices. Clients cannot override paid status locally.
2.2 Chat purge. When you delete a chat, our systems remove messages, document requests,
analysis cache entries, retrieval chunks, memory records, and cloud-stored files linked to that
chat, then verify orphans are gone. Residual copies in disaster-recovery backups expire on rotation.
2.3 Device sessions. Registering a device stores session id, device key, friendly label, and
platform. Reinstalling on the same phone replaces the old session for that device. You may revoke
other devices from Settings without affecting the current phone until you choose Sign out there.
2.4 Shared files. Android share targets accept PDFs, Office formats, text, CSV, JSON, and images
from other apps. Files are copied into your private storage path scoped to your account.
2.5 Export and share. PDF exports include an AI disclaimer footer. You choose recipients via the
operating system share sheet — we do not control onward sharing.
2.6 Cross-border processing. AI and cloud partners may process data in multiple countries.
We select vendors with appropriate security commitments and configure primary compute close to
Indian users where product architecture allows.
2.7 Law enforcement. We review valid Indian legal process and respond within the scope of orders.
We may notify users when legally permitted.
2.8 Research and analytics. We may compute aggregated, de-identified metrics (feature usage,
error rates) without identifying individuals.
2.9 Sensitive content. You are responsible for ensuring you have rights to upload client,
employer, or third-party materials. docuzer is not designed as a certified regulated archive
unless you independently assess compliance.
2.10 Data minimization review. We periodically review whether fields remain necessary. Optional
profile fields stay optional unless a future feature requires them with fresh consent notice.
2.11 User education. Help & Support How-tos and FAQs explain features without exposing internal
system names. This Policy uses plain descriptions of processing activities.
2.12 Third-party links. Citations in AI answers may link to external websites governed by their
own privacy policies. A confirmation dialog asks before leaving the app.
2.13 Account blocking. Repeated abuse (including prohibited explicit use) may lead to strikes,
blocking, or termination with notice where practicable.
2.14 Inactive plans. If subscription lapses for an extended period, chats may be deleted after
notice shown in-app, to manage storage and cost. Renew to retain access.
2.15 Quarterly log backups. Certain operational logs may be copied to secondary backup storage
for business continuity; not all user chat content is duplicated off-site beyond primary cloud
storage and standard provider backups.
2.16 Web access. If you use docuzer on web, browser storage and cookies may apply in addition
to this Policy for that platform.
2.17 Nomination rights. Under the DPDP Act you may nominate another individual to exercise your
rights in death or incapacity by written notice to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
2.18 Language. English is authoritative. Translations are courtesy only.
2.19 Previous payment processors. If we change payment partners, historical transaction records
may remain with prior processor retention policies; new purchases follow the then-current partner.
2.20 Contact response time. We aim to answer privacy requests within thirty (30) days unless law
allows extension with notice.
3.1 Account integrity. We maintain server-side records of welcome trial eligibility, subscription
expiry, daily character consumption, and daily upload megabytes so plan limits are fair and
consistent across devices. Clients cannot override paid status locally.
3.2 Chat purge. When you delete a chat, our systems remove messages, document requests,
analysis cache entries, retrieval chunks, memory records, and cloud-stored files linked to that
chat, then verify orphans are gone. Residual copies in disaster-recovery backups expire on rotation.
3.3 Device sessions. Registering a device stores session id, device key, friendly label, and
platform. Reinstalling on the same phone replaces the old session for that device. You may revoke
other devices from Settings without affecting the current phone until you choose Sign out there.
3.4 Shared files. Android share targets accept PDFs, Office formats, text, CSV, JSON, and images
from other apps. Files are copied into your private storage path scoped to your account.
3.5 Export and share. PDF exports include an AI disclaimer footer. You choose recipients via the
operating system share sheet — we do not control onward sharing.
3.6 Cross-border processing. AI and cloud partners may process data in multiple countries.
We select vendors with appropriate security commitments and configure primary compute close to
Indian users where product architecture allows.
3.7 Law enforcement. We review valid Indian legal process and respond within the scope of orders.
We may notify users when legally permitted.
3.8 Research and analytics. We may compute aggregated, de-identified metrics (feature usage,
error rates) without identifying individuals.
3.9 Sensitive content. You are responsible for ensuring you have rights to upload client,
employer, or third-party materials. docuzer is not designed as a certified regulated archive
unless you independently assess compliance.
3.10 Data minimization review. We periodically review whether fields remain necessary. Optional
profile fields stay optional unless a future feature requires them with fresh consent notice.
3.11 User education. Help & Support How-tos and FAQs explain features without exposing internal
system names. This Policy uses plain descriptions of processing activities.
3.12 Third-party links. Citations in AI answers may link to external websites governed by their
own privacy policies. A confirmation dialog asks before leaving the app.
3.13 Account blocking. Repeated abuse (including prohibited explicit use) may lead to strikes,
blocking, or termination with notice where practicable.
3.14 Inactive plans. If subscription lapses for an extended period, chats may be deleted after
notice shown in-app, to manage storage and cost. Renew to retain access.
3.15 Quarterly log backups. Certain operational logs may be copied to secondary backup storage
for business continuity; not all user chat content is duplicated off-site beyond primary cloud
storage and standard provider backups.
3.16 Web access. If you use docuzer on web, browser storage and cookies may apply in addition
to this Policy for that platform.
3.17 Nomination rights. Under the DPDP Act you may nominate another individual to exercise your
rights in death or incapacity by written notice to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
3.18 Language. English is authoritative. Translations are courtesy only.
3.19 Previous payment processors. If we change payment partners, historical transaction records
may remain with prior processor retention policies; new purchases follow the then-current partner.
3.20 Contact response time. We aim to answer privacy requests within thirty (30) days unless law
allows extension with notice.
4.1 Account integrity. We maintain server-side records of welcome trial eligibility, subscription
expiry, daily character consumption, and daily upload megabytes so plan limits are fair and
consistent across devices. Clients cannot override paid status locally.
4.2 Chat purge. When you delete a chat, our systems remove messages, document requests,
analysis cache entries, retrieval chunks, memory records, and cloud-stored files linked to that
chat, then verify orphans are gone. Residual copies in disaster-recovery backups expire on rotation.
4.3 Device sessions. Registering a device stores session id, device key, friendly label, and
platform. Reinstalling on the same phone replaces the old session for that device. You may revoke
other devices from Settings without affecting the current phone until you choose Sign out there.
4.4 Shared files. Android share targets accept PDFs, Office formats, text, CSV, JSON, and images
from other apps. Files are copied into your private storage path scoped to your account.
4.5 Export and share. PDF exports include an AI disclaimer footer. You choose recipients via the
operating system share sheet — we do not control onward sharing.
4.6 Cross-border processing. AI and cloud partners may process data in multiple countries.
We select vendors with appropriate security commitments and configure primary compute close to
Indian users where product architecture allows.
4.7 Law enforcement. We review valid Indian legal process and respond within the scope of orders.
We may notify users when legally permitted.
4.8 Research and analytics. We may compute aggregated, de-identified metrics (feature usage,
error rates) without identifying individuals.
4.9 Sensitive content. You are responsible for ensuring you have rights to upload client,
employer, or third-party materials. docuzer is not designed as a certified regulated archive
unless you independently assess compliance.
4.10 Data minimization review. We periodically review whether fields remain necessary. Optional
profile fields stay optional unless a future feature requires them with fresh consent notice.
4.11 User education. Help & Support How-tos and FAQs explain features without exposing internal
system names. This Policy uses plain descriptions of processing activities.
4.12 Third-party links. Citations in AI answers may link to external websites governed by their
own privacy policies. A confirmation dialog asks before leaving the app.
4.13 Account blocking. Repeated abuse (including prohibited explicit use) may lead to strikes,
blocking, or termination with notice where practicable.
4.14 Inactive plans. If subscription lapses for an extended period, chats may be deleted after
notice shown in-app, to manage storage and cost. Renew to retain access.
4.15 Quarterly log backups. Certain operational logs may be copied to secondary backup storage
for business continuity; not all user chat content is duplicated off-site beyond primary cloud
storage and standard provider backups.
4.16 Web access. If you use docuzer on web, browser storage and cookies may apply in addition
to this Policy for that platform.
4.17 Nomination rights. Under the DPDP Act you may nominate another individual to exercise your
rights in death or incapacity by written notice to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
4.18 Language. English is authoritative. Translations are courtesy only.
4.19 Previous payment processors. If we change payment partners, historical transaction records
may remain with prior processor retention policies; new purchases follow the then-current partner.
4.20 Contact response time. We aim to answer privacy requests within thirty (30) days unless law
allows extension with notice.
5.1 Account integrity. We maintain server-side records of welcome trial eligibility, subscription
expiry, daily character consumption, and daily upload megabytes so plan limits are fair and
consistent across devices. Clients cannot override paid status locally.
5.2 Chat purge. When you delete a chat, our systems remove messages, document requests,
analysis cache entries, retrieval chunks, memory records, and cloud-stored files linked to that
chat, then verify orphans are gone. Residual copies in disaster-recovery backups expire on rotation.
5.3 Device sessions. Registering a device stores session id, device key, friendly label, and
platform. Reinstalling on the same phone replaces the old session for that device. You may revoke
other devices from Settings without affecting the current phone until you choose Sign out there.
5.4 Shared files. Android share targets accept PDFs, Office formats, text, CSV, JSON, and images
from other apps. Files are copied into your private storage path scoped to your account.
5.5 Export and share. PDF exports include an AI disclaimer footer. You choose recipients via the
operating system share sheet — we do not control onward sharing.
5.6 Cross-border processing. AI and cloud partners may process data in multiple countries.
We select vendors with appropriate security commitments and configure primary compute close to
Indian users where product architecture allows.
5.7 Law enforcement. We review valid Indian legal process and respond within the scope of orders.
We may notify users when legally permitted.
5.8 Research and analytics. We may compute aggregated, de-identified metrics (feature usage,
error rates) without identifying individuals.
5.9 Sensitive content. You are responsible for ensuring you have rights to upload client,
employer, or third-party materials. docuzer is not designed as a certified regulated archive
unless you independently assess compliance.
5.10 Data minimization review. We periodically review whether fields remain necessary. Optional
profile fields stay optional unless a future feature requires them with fresh consent notice.
5.11 User education. Help & Support How-tos and FAQs explain features without exposing internal
system names. This Policy uses plain descriptions of processing activities.
5.12 Third-party links. Citations in AI answers may link to external websites governed by their
own privacy policies. A confirmation dialog asks before leaving the app.
5.13 Account blocking. Repeated abuse (including prohibited explicit use) may lead to strikes,
blocking, or termination with notice where practicable.
5.14 Inactive plans. If subscription lapses for an extended period, chats may be deleted after
notice shown in-app, to manage storage and cost. Renew to retain access.
5.15 Quarterly log backups. Certain operational logs may be copied to secondary backup storage
for business continuity; not all user chat content is duplicated off-site beyond primary cloud
storage and standard provider backups.
5.16 Web access. If you use docuzer on web, browser storage and cookies may apply in addition
to this Policy for that platform.
5.17 Nomination rights. Under the DPDP Act you may nominate another individual to exercise your
rights in death or incapacity by written notice to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
5.18 Language. English is authoritative. Translations are courtesy only.
5.19 Previous payment processors. If we change payment partners, historical transaction records
may remain with prior processor retention policies; new purchases follow the then-current partner.
5.20 Contact response time. We aim to answer privacy requests within thirty (30) days unless law
allows extension with notice.
6.1 Account integrity. We maintain server-side records of welcome trial eligibility, subscription
expiry, daily character consumption, and daily upload megabytes so plan limits are fair and
consistent across devices. Clients cannot override paid status locally.
6.2 Chat purge. When you delete a chat, our systems remove messages, document requests,
analysis cache entries, retrieval chunks, memory records, and cloud-stored files linked to that
chat, then verify orphans are gone. Residual copies in disaster-recovery backups expire on rotation.
6.3 Device sessions. Registering a device stores session id, device key, friendly label, and
platform. Reinstalling on the same phone replaces the old session for that device. You may revoke
other devices from Settings without affecting the current phone until you choose Sign out there.
6.4 Shared files. Android share targets accept PDFs, Office formats, text, CSV, JSON, and images
from other apps. Files are copied into your private storage path scoped to your account.
6.5 Export and share. PDF exports include an AI disclaimer footer. You choose recipients via the
operating system share sheet — we do not control onward sharing.
6.6 Cross-border processing. AI and cloud partners may process data in multiple countries.
We select vendors with appropriate security commitments and configure primary compute close to
Indian users where product architecture allows.
6.7 Law enforcement. We review valid Indian legal process and respond within the scope of orders.
We may notify users when legally permitted.
6.8 Research and analytics. We may compute aggregated, de-identified metrics (feature usage,
error rates) without identifying individuals.
6.9 Sensitive content. You are responsible for ensuring you have rights to upload client,
employer, or third-party materials. docuzer is not designed as a certified regulated archive
unless you independently assess compliance.
6.10 Data minimization review. We periodically review whether fields remain necessary. Optional
profile fields stay optional unless a future feature requires them with fresh consent notice.
6.11 User education. Help & Support How-tos and FAQs explain features without exposing internal
system names. This Policy uses plain descriptions of processing activities.
6.12 Third-party links. Citations in AI answers may link to external websites governed by their
own privacy policies. A confirmation dialog asks before leaving the app.
6.13 Account blocking. Repeated abuse (including prohibited explicit use) may lead to strikes,
blocking, or termination with notice where practicable.
6.14 Inactive plans. If subscription lapses for an extended period, chats may be deleted after
notice shown in-app, to manage storage and cost. Renew to retain access.
6.15 Quarterly log backups. Certain operational logs may be copied to secondary backup storage
for business continuity; not all user chat content is duplicated off-site beyond primary cloud
storage and standard provider backups.
6.16 Web access. If you use docuzer on web, browser storage and cookies may apply in addition
to this Policy for that platform.
6.17 Nomination rights. Under the DPDP Act you may nominate another individual to exercise your
rights in death or incapacity by written notice to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
6.18 Language. English is authoritative. Translations are courtesy only.
6.19 Previous payment processors. If we change payment partners, historical transaction records
may remain with prior processor retention policies; new purchases follow the then-current partner.
6.20 Contact response time. We aim to answer privacy requests within thirty (30) days unless law
allows extension with notice.
7.1 Account integrity. We maintain server-side records of welcome trial eligibility, subscription
expiry, daily character consumption, and daily upload megabytes so plan limits are fair and
consistent across devices. Clients cannot override paid status locally.
7.2 Chat purge. When you delete a chat, our systems remove messages, document requests,
analysis cache entries, retrieval chunks, memory records, and cloud-stored files linked to that
chat, then verify orphans are gone. Residual copies in disaster-recovery backups expire on rotation.
7.3 Device sessions. Registering a device stores session id, device key, friendly label, and
platform. Reinstalling on the same phone replaces the old session for that device. You may revoke
other devices from Settings without affecting the current phone until you choose Sign out there.
7.4 Shared files. Android share targets accept PDFs, Office formats, text, CSV, JSON, and images
from other apps. Files are copied into your private storage path scoped to your account.
7.5 Export and share. PDF exports include an AI disclaimer footer. You choose recipients via the
operating system share sheet — we do not control onward sharing.
7.6 Cross-border processing. AI and cloud partners may process data in multiple countries.
We select vendors with appropriate security commitments and configure primary compute close to
Indian users where product architecture allows.
7.7 Law enforcement. We review valid Indian legal process and respond within the scope of orders.
We may notify users when legally permitted.
7.8 Research and analytics. We may compute aggregated, de-identified metrics (feature usage,
error rates) without identifying individuals.
7.9 Sensitive content. You are responsible for ensuring you have rights to upload client,
employer, or third-party materials. docuzer is not designed as a certified regulated archive
unless you independently assess compliance.
7.10 Data minimization review. We periodically review whether fields remain necessary. Optional
profile fields stay optional unless a future feature requires them with fresh consent notice.
7.11 User education. Help & Support How-tos and FAQs explain features without exposing internal
system names. This Policy uses plain descriptions of processing activities.
7.12 Third-party links. Citations in AI answers may link to external websites governed by their
own privacy policies. A confirmation dialog asks before leaving the app.
7.13 Account blocking. Repeated abuse (including prohibited explicit use) may lead to strikes,
blocking, or termination with notice where practicable.
7.14 Inactive plans. If subscription lapses for an extended period, chats may be deleted after
notice shown in-app, to manage storage and cost. Renew to retain access.
7.15 Quarterly log backups. Certain operational logs may be copied to secondary backup storage
for business continuity; not all user chat content is duplicated off-site beyond primary cloud
storage and standard provider backups.
7.16 Web access. If you use docuzer on web, browser storage and cookies may apply in addition
to this Policy for that platform.
7.17 Nomination rights. Under the DPDP Act you may nominate another individual to exercise your
rights in death or incapacity by written notice to our Contact form at docuzer.com/contact-us or in-app Help & Support → Contact.
7.18 Language. English is authoritative. Translations are courtesy only.
7.19 Previous payment processors. If we change payment partners, historical transaction records
may remain with prior processor retention policies; new purchases follow the then-current partner.
7.20 Contact response time. We aim to answer privacy requests within thirty (30) days unless law
allows extension with notice.